Email can be a great way to communicate with your health care provider at One Medical Group, but did you know that for many issues we offer even faster ways to get the help you need? The following tips should help steer you in the right direction:
- If you need to schedule an appointment, just go to our website and log in to My One. You can see our available appointments and take care of the entire booking process online in moments!
- If you have a question about your bill or any other administrative issue, you should contact our helpful administrative staff by emailing admin@onemedical.com.
- If you need a medication renewed – and you’re sure that you don’t have any refills remaining on your prescription – just log in to My One and click “Prescription Renewals” to submit a request online; we’ll begin processing your request immediately!
- If you have travel-related questions, e.g. about vaccines or anti-malaria drugs, go to our website and click on Traveler’s Health to get prompt answers from our travel health specialists!
- If you have cold, flu or sinus symptoms, or seasonal allergies, or if you’re a woman with a urinary tract infection, we might be able to take care of you over the phone, saving you the time & expense of an office visit. Just give our office a call and ask to speak to the Medical Advice Team.
- If you have an emergency, call 911 rather than sending an email. And if you have an urgent issue that isn’t serious enough for 911, just call our office. We try to respond to all emails within 24 hours, but when you need a faster response, one of us is always available by phone.
If after reading all of the above, you’re certain that you need advice from your provider via email, then keep your e-mail focused and to-the-point. If your email is longer than a few sentences, or if you have multiple complex issues to discuss, you’re almost always going to need an office visit so it’s usually best to go ahead and schedule one.
Avoid using email to discuss highly confidential topics. Remember that standard e-mail is not considered a secure method of communication, and is vulnerable to being read by third parties.
Tags: allergies, cold, email, flu, New York, prescription renewal, refill, San Francisco, scheduling appointments, sinus, travel, UTI
